Book with Confidence

You are in safe hands 

From the moment you book your vacation with Emerald Cruises, we want you to feel the benefit of our award-winning service and exceptional EmeraldVALUE. That’s why we’ve created our Book with Confidence Assurance to give you complete peace of mind when booking your next getaway with us.

Our Flexible Booking Policy

With our Flexible Booking Policy, you can defer your travel plans and transfer to an alternative departure date or itinerary up to 60 days prior to your cruise commencing* with no Emerald Cruises fees (third party fees may apply). This policy is available for new 2021 and 2022 bookings across our collection of European and Southeast Asia river cruises. 

Free Deposit Protection Plan

Available for a limited-time, our free Deposit Protection Plan offers additional peace of mind, and is available across our European and Southeast Asia collection of river cruises.^ 

Our USTOA Membership Benefits You

Only companies that meet the highest standards of care, integrity and insurance can become members of the United States Tour Operators Association (USTOA). Our membership offers travelers like you an extra layer of added confidence when booking and traveling. As a member in good standing, Emerald Cruises is backed by USTOA’s $1 Million Travelers Assistance Program. 

Book with Confidence
Enjoy exceptional EmeraldVALUE
No two ways about it, our river cruise vacations are an incredible value for money, and always will be. From affordable deluxe suites and fully-inclusive meals, to a generous list of EmeraldPLUS activities and excursions, you’ll be amazed at what’s included.
 
Since the arrival of our first Star-Ship on the rivers of Europe in 2014, to the launch of Emerald Yacht Cruises and our brand new super yacht, Emerald Azzurra in 2021, value for money has been at the heart of our cruises.
 
On-board meals, transfers, all gratuities and port charges; we think of everything to bring you the very best value for money.


Here’s a look at what you can expect on an Emerald Waterways river cruise:

  • All airport transfers to and from your Star-Ship
  • All on-board meals
  • Complimentary wine, beer and soft drinks – to accompany lunch and dinner
  • Daily excursions, events and experiences – including EmeraldPLUS and EmeraldACTIVE
  • Knowledgeable local guides – to bring every destination to life
  • Complimentary on-board Wi-Fi
  • All port charges
  • All gratuities included 
Emerald Brexit Assurance
The EmeraldEXPERIENCE
Emerald Brexit Assurance
There’s nothing quite like an Emerald Cruises vacation. Innovative ships and luxurious yachts, generous inclusions and meticulously-planned itineraries showcasing the very best of Europe make our journeys truly exceptional. It’s no wonder we’ve been named Best River Cruise Line for Value in Cruise Critic’s Editors’ Picks Awards five years in a row.
The assurance of a global brand presence
While our offices are based in the USA, we are part of a global group that is committed to maintaining outstanding levels of service, wherever and whenever you travel with us. From our inspiring excursions to our exemplary beverages and cuisine, we partner with businesses and suppliers across the world to bring you the very finest in European cruising, so you can rest assured that your holiday is safe and you’re travelling with the best.

What’s more, we’re accredited by ABTA, ATOL and IATA, meaning your money’s in safe hands when you choose to book with us. These trusted industry bodies govern our service to ensure we provide the quality and value we promise.
Emerald Brexit Assurance
Terms and conditions: * Flexible Booking Policy is available on 2021 & 2022 European and Southeast Asia river cruises for new bookings made from November 1,  2020. Emerald Cruises is including a flexible booking policy which allows guests to defer travel and transfer to an alternate departure or itinerary up to 60 days prior to travel, with no Scenic Group fee’s (third party fees may apply). Please note, final payment due date will remain as per standard booking conditions, however this flexible policy allows changes to be made up to 60 days prior to travel. Flexible Booking Policy is not available on our Russia or Egypt cruises.

^Free Deposit Protection Plan is available on 2021 & 2022 European and Southeast Asia river cruises for new bookings made from November 1, 2020. This offer applies to new bookings only and is not applicable for re-bookings made with a Future Travel Credit voucher. Free Deposit Protection Plan is not available on our Russia or Egypt Cruises.