Our Reservation Center is currently experiencing unprecedented high call volumes resulting in unusually long wait times. We appreciate your patience and will provide you with updated information and relevant details as quickly as possible to help finalize your future plans.
February 19, 2021
OPERATIONAL UPDATES – EMERALD WATERWAYS
On behalf of the Scenic Group team (including Scenic and Emerald Cruises) we hope that you and your families are all well.
While there has been encouraging progress made with several countries starting to implement a COVID-19 vaccination program, the timeframes for the roll-out varies significantly for each region that Scenic Group (Scenic Luxury Cruises & Tours and Emerald Cruises ) operates in. The safety of our guests and crew remains our first priority and we are closely monitoring this constantly evolving situation.
Based on the continuing international travel restrictions, quarantine requirements, venue / attraction closures and extension of lock-downs in many countries, it is currently impossible for us to fully operate our scheduled itineraries for guests with river cruise and ocean cruise departures from 1 to 31 May 2021.
The flexible conditions for your Future Travel Credit (FTC) are as follows:
| Departure Period - 2020 | FTC | Validity | Value of FTC | Can I use FTC with other brands? | What Can I apply the FTC to? | Can I transfer the FTC? |
|---|---|---|---|---|---|---|
| Ocean cruise reservation departing from 1 September 2020 to 31 October 2020 | 110% | Up to Dec 31, 2023 | FTC is based on the amount paid for your reservation to date | FTC can be applied to any booking within the Scenic Group | The FTC can be applied to any existing booking or when re-booking your future travel | The FTC is fully transferrable to another guest. |
|
Ocean cruise reservation departing from 1 November 2020 to 31 December 2020 |
100% | Up to Dec 31, 2022 | FTC is based on the amount paid for your reservation to date | FTC can be applied to any booking within the Scenic Group | The FTC can be applied to any existing booking or when re-booking your future travel | The FTC is fully transferrable to another guest. |
|
River cruise reservation departing from 1 September 2020 to 31 December 2020 |
110% | Up to Dec 31, 2023 | FTC is based on the amount paid for your reservation to date | FTC can be applied to any booking within the Scenic Group | The FTC can be applied to any existing booking or when re-booking your future travel | The FTC is fully transferrable to another guest. |
|
Land tour (Egypt, Israel & Jordan Cruise Tours) reservation departing from 1 September 2020 to 31 December 2020 |
100% |
FTC is based on the amount paid for your reservation to date | FTC can be applied to any booking within the Scenic Group | The FTC can be applied to any existing booking or when re-booking your future travel | The FTC is fully transferrable to another guest. | |
|
Land tour (including Canada Cruise Tours) reservation departing from 1 September 2020 to 31 December 2020 |
100% |
FTC is based on the amount paid for your reservation to date | FTC can be applied to any booking within the Scenic Group | The FTC can be applied to any existing booking or when re-booking your future travel | The FTC is fully transferrable to another guest. |
| Departure Period - 2021 | FTC Voucher | Validity | Value of FTC | Can I use FTC with other brands? | What Can I apply the FTC to? | Can I transfer the FTC? |
|---|---|---|---|---|---|---|
| Scenic Group River and Ocean Cruises departing from 1st January 2021 to 31 May 2021 | 100% | Up to June 30, 2024 | FTC is based on the amount paid for your reservation to date | FTC can be applied to any booking within the Scenic Group | The FTC can be applied to any existing booking or when re-booking your future travel | The FTC is fully transferrable to another guest. |
|
International Land Tours departing from 1st January 2021 to 31 May 2021 |
100% | Up to June 30, 2024 | FTC is based on the amount paid for your reservation to date | FTC can be applied to any booking within the Scenic Group | The FTC can be applied to any existing booking or when re-booking your future travel | The FTC is fully transferrable to another guest. |
| Scenic Group Asia River Cruises departing from 1st January 2021 to 31 May 2021 | 100% | Up to June 30, 2024 | FTC is based on the amount paid for your reservation to date |
FTC can be applied to any booking within the Scenic Group |
The FTC can be applied to any existing booking or when re-booking your future travel |
The FTC is fully transferrable to another guest. |
Our flexible booking and cancellation policy for guests with a River Cruise, Ocean Cruise and/or international Land Tour booking, departing from 1 June 2021, is as follows:
All guests with a booking scheduled to depart from 1 June 2021 to 31 December 2022 (or 31 December 2023 for Scenic Eclipse), have the option to transfer their booking to an alternate date without the Scenic Group fee, up to 60 days prior to departure. The value of the booking will be applied as a Future Travel Credit (FTC).
Please note, the final payment is due as per your booking conditions, and if you choose to cancel or transfer there may be third party fees applicable, which will be at your own expense. This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand Land Touring.
We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and adjusting travel plans.
On behalf of the Scenic Group team, we are here to support you during this challenging period and look forward to exploring our precious world with you again soon.
We are closely monitoring the changing global situation and will continue to take guidance from Government advisory notifications and travel restrictions (including port and border closures). The inability to operate our schedules applies to all Scenic Group cruise and tour departures up to 31 May 2021.
All guests with a booking scheduled to depart from 1 April 2021 to 31 December 2022 (or 31 December 2023 for Scenic Eclipse), have the option to transfer their booking to an alternate date without the Scenic Group fee, up to 60 days prior to departure. The value of the booking will be applied as a Future Travel Credit (FTC).
The Future Travel Credit (FTC) provides flexibility for you to re-book a land tour, river or ocean cruise for travel in 2021 to 2023 as outlined in the policy applied for the date of departure for the reservation you are holding.
To provide additional flexibility you can choose to travel up to the following dates;
The FTC are also fully transferrable to another guest, booking or other Scenic Group brand.
The Scenic Group will ensure that we adhere to the highest of hygiene and cleaning protocol on all ships and all tours when operating. Thorough cleaning will be conducted regularly, and hand sanitizers are located throughout the ship to ensure the highest level of personal hygiene whilst on board. You can find more details on our commitment to your health and safety here.
Read our statement from the Scenic Group Chairman and Founder, Glen Moroney, here.
We appreciate that the situation is constantly evolving and it can be quite overwhelming to make future plans. We will continue to update you as much as possible through our websites. If you have any further questions please contact our Reservations Centre and we appreciate your patience as there may be delays due to the unusual higher volume of calls.