From our award-winning fleet of European Star-Ships to our exclusive EmeraldPLUS experiences, our unique brand of deluxe river and ocean travel has found favour with many curious travellers over the years, and we’re always proud to welcome returning guests back on-board.

As a way to say thank you to our returning guests, we launched EmeraldEXPLORER, a loyalty club which allows you to collect points each time you travel with us. This tiered rewards club gives you the opportunity to earn points and enjoy exclusive benefits, including savings on future cruises, advance notice of new itineraries, and much more. You’ll automatically become a member of EmeraldEXPLORER after returning from your first holiday with us, so you can start collecting points to put towards your next break away.

We believe that our guests are at the heart of everything we do. That’s why we do all we can to make sure your Emerald Waterways holiday is everything you want it to be and more. Your enjoyment is always our focus, and we rely on your feedback to make sure our itineraries, service and facilities continue to provide the exceptional value and deluxe comfort our guests expect. 

We love hearing from past guests about their experiences with us and understand that reading reviews from fellow passengers can be useful in helping you choose your next holiday. So, here you can find testimonials and reviews which reflect the service and experience you can look forward to with Emerald Waterways.

Since launching on the rivers of Europe in 2014, our reputation for innovation, value and service has earned us several distinguished travel industry awards, including ‘Best New River Ships’ at the 2014 Cruise Critic Editors’ Picks awards, ‘Best For Value’ for the past three years running at the Cruise Critic Editors’ Picks awards, and ‘River Cruise Company of the Year’ at the 2017 Scottish Passenger Agents’ Association Awards – and the accolades keep on coming.

We’re incredibly proud to be recognised for our service and efforts in on-board innovation, and hope to improve our offering further as our fleet continues to grow.

Our inspiring journeys don’t happen by accident. Behind every itinerary is a dedicated team whose passion for travel is poured into every one of our cruises, excursions and events – so you can be sure you’re in the best of hands with Emerald Waterways.

From our cruise planners, whose job it is to piece together our incredible itineraries, to our friendly customer service team, here to help you plan your next getaway; our team are great at what they do and help make unforgettable journeys happen every day.

Find out more about the people behind your next luxury adventure.