Emerald FAQs

Information to help you prepare for your river cruise

Hassle shouldn’t play a part in your holiday. That’s why we do all we can to make sure every step of your journey is smooth and simple – so you needn’t worry about a thing.

Here on our FAQs page, you’ll get the answers you’re looking for to plan, prepare and pack for your river cruise. We’ve answered common questions we get asked by our guests on a variety of topics, so you can quickly get the help and information you need and look forward to an unforgettable trip.

General Questions

From what’s included in the price of an Emerald Waterways river cruise to what to pack, here you’ll find answers to the 10 most common questions we’re asked by our guests. Chances are, the help and information you need is right here.

During your cruise

It’s always best to get answers to any queries you might have before you travel, so our ‘during your cruise’ FAQs can help you plan and prepare for a comfortable getaway. From Wi-Fi access to information on facilities, we’ve covered everything you need to know about life on-board our luxury Star-Ships.


Our Emerald Waterways loyalty program, EmeraldEXPLORER, has been created to reward you for your loyalty. Upon returning from your first river cruise, you will automatically become a member of our EmeraldEXPLORER loyalty club, entitling you to exclusive benefits, including savings on future cruises, advance notice of new itineraries, and much more.

Can't find what you're looking for?

Can’t find what you’re looking for? You’ll discover lots of extra information on our EmeraldEXPERIENCE page, which covers everything from suites and transfer options to excursions, gratuities and dining. You can also learn more about the Star-Ship you’ll be travelling on in the Our Ships section, including deck plans, images and a virtual tour.

For more help and advice about your next river cruise, get in touch with the Emerald Waterways team today. You can do so by calling 855 222 3214 or via the contact us page.