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River Cruising Guarantee

River Cruising Travel Insurance

Travel Insurance

Travel insurance is an essential element of your journey. For general travel insurance covering things like lost luggage, flight cancellations, medical and other standard travel items, Emerald Waterways can organize this for you at rates that may surprise.

Be sure to ask your travel agent, or our reservations team, at the time of booking and we’ll provide you with further details.

River Cruise Guarantee

Staying true to our Exceptional Emerald Value, Emerald Waterways has partnered with a well-known global insurance company to offer, for the first time, river cruising travel insurance.

On every Emerald Waterways river cruise you’ll be automatically covered once you commence your cruise for any delays or cancellations that occur due to weather, natural disasters, mechanical breakdowns or strikes. There’s nothing extra to pay, we automatically cover you in the price you pay for your cruise.

Our river cruising guarantee is designed to give you comfort and assurance for certain events which prevent you from cruising, and are not considered typical or usual to river cruising. Our river cruising guarantee is designed to insure for unforeseen events rather than minor delays or deviations.

We appreciate that you’ve invested a lot in your holiday with us and we want to ensure that we provide you with peace of mind when traveling with Emerald Waterways. In the event that a claim is required, instead of the industry standard of future cruise credits, you will be refunded in cash.

What is classed as an unforeseen event?

  • A complete halt to your itinerary where the ship is unable to sail and we are unable to deliver your on shore excursions except by way of coach rides of greater than 3 hours each way
  • Having to participate in a ship swap where the additional coaching between ships is over 6 hours
  • Where we have the ability to accommodate you on another Emerald Waterways Star-Ship due to high/low water but your itinerary is delayed more than 24 hours
  • If there is a mechanical breakdown on the ship that results in it not being able to continue the cruise and there are no alternative ships available
  • If due to industrial action we are not able to pass through a lock and your cruise cannot continue within 24 hours

What is not classed as an unforeseen event?

  • If high water levels prohibit the sailing of the ship for an afternoon but we are able to make it under the bridge that evening and deliver you to your scheduled disembarkation place the following day.
  • If we swap ships due to high/low water and the ship swap takes less than 6 hours to complete
  • If we embark/disembark the ship less than 62 miles/100 kilometres from your scheduled point of embarkation
  • An attraction is not able to be visited but a reasonable alternative is provided.

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