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Emerald FAQs

Information to help you prepare for your river cruise

EmeraldEXPLORER

Q.
Can I apply to join EmeraldEXPLORER?
A.

Membership is restricted to those who have previously cruised with Emerald Waterways.

Q.
Will I have my own membership number or share it with a partner?
A.

Each guest has their own individual membership number and accumulates EmeraldEXPLORER points based on days they have taken on an individual basis.

Q.
Do I have to travel to maintain my membership?
A.

No. EmeraldEXPLORER membership is valid for life and you can only increase your tier status level.

Q.
How can I find out my current EmeraldEXPLORER points and loyalty tier?
A.

Your EmeraldEXPLORER point’s balance and loyalty status will appear at the top of most loyalty marketing emails you receive from us. If you do not have an email address or have unsubscribed, you will need to contact Emerald Waterways on 855 222 3214 or email info@emeraldwaterways.com

Q.
Are EmeraldEXPLORER points based on nights or days traveled?
A.

Points accumulation is calculated on days traveled.

Q.
What happens to my EmeraldEXPLORER points calculation if I am upgraded? (i.e. booked in a Panorama Suite and upgraded to a Grand Balcony Suite)
A.

Generally, EmeraldEXPLORER points are calculated on your suite category at the time of departure. Depending on the circumstance, you may not always be awarded the higher earning rate.

Q.
If I receive a hotel upgrade on a tour, do I receive incremental EmeraldEXPLORER points?
A.

No, the program is designed so that guests who are traveling on land tours receive 100 EmeraldEXPLORER points per day traveled, irrespective of hotel room categories.

Q.
How can I calculate EmeraldEXPLORER points for a future cruise or tour?
A.

An online EmeraldEXPLORER points calculator will soon be available. In the meantime, please use the EmeraldEXPLORER points table located above, contact Emerald Waterways on 855 222 3214, or email info@emeraldwaterways.com

Q.
How do I qualify for EmeraldEXPLORER membership tiers?
A.

Guests will earn 100 EmeraldEXPLORER points for each paid tour/cruise day, plus additional bonus points for higher spend on premium decks and suite categories, so the more guests spend, the greater the benefits.

  • EmeraldEXPLORER Silver membership is automatic after you have completed one cruise.
  • EmeraldEXPLORER Gold membership is automatic after you have earned 5,000 EmeraldEXPLORER points.
  • EmeraldEXPLORER Diamond membership is automatic after you have earned 10,000 EmeraldEXPLORER points.
  • EmeraldEXPLORER Platinum memberships automatic after you have earned 25,000 EmeraldEXPLORER points.
Q.
Do I have to travel to maintain my membership?
A.

No. EmeraldEXPLORER membership is valid for life and you can only increase your tier status level.

Q.
If I wish to unsubscribe from receiving mail or email from EmeraldEXPLORER, will I retain my membership?
A.

Yes, you will maintain your current status. By unsubscribing, you will no longer receive correspondence including Thank You vouchers or New Member kits and associated vouchers. Should you change your mind, we keep your records so we can easily reinstate your record. Contact us on 855 222 3214 or email info@emeraldwaterways.com.

Q.
I have forgotten my membership number, what do I do?
A.

Simply contact Emerald Waterways on 855 222 3214 or email info@emeraldwaterways.com

Q.
Do I need my membership number when making a booking?
A.

No, your details are held electronically on your profile. You will be asked some security questions to verify your identity.

Q.
I am missing EmeraldEXPLORER points for my prior cruise or tour, how do I get this fixed?
A.

Please have these details available and call us on 855 222 3214 or email info@emeraldwaterways.com

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